Our Return Policy

Did you love your order? If not, see below for all the return details:

• We do accept returns! However, wallpaper, murals, gift cards, and custom orders are non-refundable. Returns are reviewed on a case-by-case basis and must be sent back in unused condition. There is a 20% restocking fee, determined by the cost of your products, and each customer is responsible for return shipping costs to our US or Canadian warehouse.
• Sadly, we cannot accept any returns or exchanges past 30 days from when your order was placed.
• For products returned within 30 days after the purchase date, a refund will be issued to the original form of payment at the original selling price. If returned after 30 days, a credit will be issued at the original selling price.
• Unfortunately, we cannot accept returns or exchanges for used products, wallpaper, murals, samples, sale items, VIP orders, or custom orders.
• We are happy to offer a return or exchange as long as the product has not been tested or used. Items must be returned in original packaging and undamaged - please repack your order with care. If delivered damaged the restocking fee may be larger the 20%. 
• Items must be shipped back to our warehouse and cannot be returned to a store unless originally purchased at a store location.
• Item(s) exchanged must be of equal or greater value.
• Purchases made before or after promotions/sales are not applicable for the sale discount. 
• Final Sale Policy: All "SALE" items (including VIP orders) or discounted items are final sale, including use of promotional/discount codes. These items cannot be returned or exchanged, please read listings carefully before purchase.
• If you purchased an item from an outside retailer and would like to return or exchange it, you must bring the item to the original retailer where it was purchased. We are only responsible for pieces purchased directly from uwdecals.com/urbanwalls.ca.

• Urbanwalls reserves the right to refuse returned products that have been used or altered in any way. 

• The original shipping charge is non-refundable. Additionally, we do not provide return labels; the cost to ship the items for a refund is to be covered by the purchaser wishing for a refund.

• A partial refund will be sent to your original payment method, within 5-10 business days of receiving the item. 

Please make sure to read listings carefully, order samples to check color and patterns, and submit a request, before purchasing, with any questions. We also cannot be held responsible for application errors during the installation process. Returns must be made within the 30 day return period, once a return has been approved.

Please submit a request for further information.