How do I return my Order?

1. Make sure that your order qualifies.

Unused and unopened products may be returned within 30 days of receipt. There is a 20% restocking fee, determined by the cost of your purchase, and each customer is responsible for return shipping costs to our US or Canadian warehouse. 

Murals, wallpaper, custom orders, samples, items marked as final sale, and products that have been cut, used, or altered in any way are not eligible for returns.

2. Return your order.

Please send your order and its original packaging to:

UNITED STATES

Urbanwalls

Suite C 14525 N 79th St 

Scottsdale AZ, 85260, US

CANADA

Urbanwalls

105-20560 Langley Bypass,

Langley City BC, V3A 6K8

Any order returned to the wrong address (i.e. the address not provided on the return form) will incur a rerouting fee subtracted from the refund.

3. Await credit.

Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs and the 20% restocking fee as soon as possible.

Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to submit a request.